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Customer Service

Dear Customer,

Thank you for your purchase! All products shipped by Thane™.com carry our iron clad 30-day money back guarantee less shipping and handling.

For returns, we ask that you find the appropriate customer service number below and call for a Return Authorization (RA) number and return address.

  • If you purchased your product from Thane™.com please fill out the support request form below or call 888-721-4097 for service.

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Hours of Operation:

Monday – Friday 6:00 AM – 6:00 PM PST Monday through Friday

 

  • If you purchased your product from a retail store or a catalog please call 800-762-4427.
  • If you purchased your product from a toll-free number you saw on an infomercial, please call the appropriate number below:
    • 5-In-1 Sofa Bed: 775-412-6848
    • California Beauty Slim & Lift Silhouette: 775-412-6844
    • California Beauty Slim & Lift Supreme: 775-412-6859
    • Flavorwave Oven Deluxe: 775-412-6004
    • Klear Action Acne: 775-412-4853
    • Klear Action Whitening Light: 775-412-6851
    • H20 Mop – 775-412-6017
    • H20 Vac Turbo – 775-412-6846
    • Orbitrek Elite: 775-412-6862
    • Orbitrek Platinum: 775-412-4858
    • 9 Minute Marinator: 775-412-6860
    • True Cover : 775-412-6841
    • Sudden Glow : 775-412-6021
    • Thane.Com: 888-721-4097
    • Thane Q Grill: 775-412-6003
    • Vaqua or H2O Vac: 775-412-6846
    • Youth Cocktail: 775-412-4845
    • NeoShaper: 775-412-6025
    • Perfect Air Ultra Recall : 800-849-6793